Privacy Policy

Effective Date: January 13, 2026
Last Updated: January 13, 2026

Introduction

Welcome to Voxagen LLC ("Voxagen," "we," "us," or "our"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI voice agent services, website, and related applications.

By using Voxagen's services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

Information We Collect

Personal Information

We collect information that identifies, relates to, or could reasonably be linked with you, including:

• Contact Information: Name, email address, phone number, business address

• Account Information: Username, password, and account preferences

• Business Information: Company name, job title, department, industry

• Payment Information: Billing address, payment card details (processed securely through third-party payment processors)

• Communication Data: Emails, chat messages, and support tickets

Voice Data

As a voice AI service provider, we collect and process:

• Voice Recordings: Audio recordings of conversations with our AI voice agents

• Call Metadata: Call duration, timestamp, caller ID, call outcome, and conversation summaries

• Transcriptions: Text transcriptions of voice interactions

• Voice Analytics: Speech patterns, sentiment analysis, and conversation insights

Automatically Collected Information

When you access our services, we automatically collect:

• Usage Data: Pages visited, features used, time spent, click patterns

• Device Information: IP address, browser type, operating system, device identifiers

• Cookies and Tracking: Information collected through cookies, web beacons, and similar technologies

• Location Data: General geographic location based on IP address

How We Use Your Information

We use the collected information for the following purposes:

Service Delivery

• Provide, maintain, and improve our AI voice agent services

• Process voice calls and generate conversation insights

• Deliver customer support and respond to inquiries

• Process payments and manage billing

AI Model Training and Improvement

• Train and improve our AI voice models for better accuracy and naturalness

• Analyze conversation patterns to enhance service quality

• Develop new features and capabilities

Business Operations

• Communicate with you about our services, updates, and promotions

• Conduct analytics and research to understand user behavior

• Prevent fraud, security threats, and technical issues

• Comply with legal obligations and enforce our terms

Marketing and Communications

• Send newsletters, promotional materials, and service announcements

• Personalize your experience and provide relevant content

• Conduct surveys and gather feedback

Third-Party Services and Data Sharing

We work with trusted third-party service providers to deliver our services:

Voice AI Technology

• Vapi: We use Vapi's voice AI infrastructure to power our conversational agents. Voice data is processed through Vapi's secure platform in accordance with their privacy practices.

Workflow Automation

• n8n: We use n8n for workflow automation and integration with third-party systems. Customer data may be processed through n8n workflows to deliver requested services.

Other Service Providers

We may share your information with:

• Cloud Hosting Providers: For data storage and infrastructure

• Payment Processors: For secure payment processing (we do not store complete payment card details)

• Analytics Services: For understanding service usage and performance

• Communication Platforms: For email delivery and customer support

• CRM and Sales Tools: For managing customer relationships

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

Legal Requirements

We may disclose your information when required by law, court order, or government request, or to protect our rights, property, or safety.

Data Retention

We retain your information for as long as necessary to:

• Active Accounts: Throughout your relationship with Voxagen

• Voice Recordings: Typically 90 days, unless longer retention is required for legal or business purposes

• Transcriptions: Up to 2 years for service improvement and analytics

• Payment Records: As required by tax and accounting regulations (typically 7 years)

• Marketing Data: Until you unsubscribe or request deletion

You may request deletion of your data at any time, subject to legal and contractual obligations.

Data Security

We implement industry-standard security measures to protect your information:

• Encryption: Data encrypted in transit (TLS/SSL) and at rest (AES-256)

• Access Controls: Role-based access and multi-factor authentication

• Regular Audits: Security assessments and penetration testing

• Monitoring: Continuous monitoring for unauthorized access

• Secure Infrastructure: SOC 2 compliant cloud hosting providers

However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

Your Privacy Rights

Depending on your location, you may have the following rights:

General Rights

• Access: Request copies of your personal information

• Correction: Update or correct inaccurate information

• Deletion: Request deletion of your personal information

• Portability: Receive your data in a structured, machine-readable format

• Opt-Out: Unsubscribe from marketing communications

GDPR Rights (EU/EEA Users)

If you are in the European Union or European Economic Area, you have additional rights under GDPR:

• Right to object to processing

• Right to restrict processing

• Right to lodge a complaint with a supervisory authority

• Right to withdraw consent at any time

CCPA Rights (California Residents)

If you are a California resident, you have rights under the California Consumer Privacy Act:

• Right to know what personal information is collected

• Right to know if personal information is sold or disclosed

• Right to opt-out of the sale of personal information

• Right to non-discrimination for exercising CCPA rights

Note: Voxagen does not sell personal information to third parties.

Exercising Your Rights

To exercise any of these rights, please contact us at privacy@voxagen.com. We will respond to your request within 30 days.

Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings

• Authenticate users and prevent fraud

• Analyze site traffic and usage patterns

• Deliver personalized content and advertisements

You can control cookie preferences through your browser settings. However, disabling cookies may limit functionality.

Types of Cookies We Use

• Essential Cookies: Required for basic site functionality

• Analytics Cookies: Help us understand how users interact with our service

• Preference Cookies: Remember your settings and choices

• Marketing Cookies: Deliver relevant advertisements

Children's Privacy

Voxagen's services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place, including:

• Standard Contractual Clauses approved by regulatory authorities

• Privacy Shield certification (where applicable)

• Consent where required by law

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by:

• Posting the updated policy on our website

• Sending an email notification to registered users

• Displaying a prominent notice in our application

Your continued use of our services after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Voxagen LLC
Privacy Department
Email: privacy@voxagen.com
Address: [Your Business Address]
Phone: [Your Contact Number]

For GDPR-related inquiries (EU users):
Email: gdpr@voxagen.com

For CCPA-related inquiries (California residents):
Email: ccpa@voxagen.com

Consent

By using Voxagen's services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

Last Reviewed: January 13, 2026
Version: 1.0